Legal

Terms of Service

— These Terms govern your access to DFY PH platforms and services operating under Philippine law.

Jurisdiction: PhilippinesTimezone: PHT

1. Introduction

Welcome to Done For You PH (“DFY PH”). These Terms of Service (“Terms”) govern your access to and use of our platforms and services — including DFY CRM, DFY Payments, DFY Tickets, DFY Affiliates, and related tools — primarily offered to users in the Philippines. By accessing or using the Services, you agree to be bound by these Terms.

2. Definitions

  • “Services” means DFY PH platforms, features, and modules, including integrations (e.g., payments, messaging, automations).
  • “User” means any individual or entity who accesses, registers for, or uses the Services.
  • “Content” means data, text, files, or materials uploaded, transmitted, or generated through the Services.
  • “Philippine Law” refers to applicable laws and regulations of the Republic of the Philippines.

3. Account Registration

Certain features require an account. You must provide accurate, current, and complete information and keep it updated. If you register on behalf of a business, you represent that you are authorized to bind that entity to these Terms.

4. User Responsibilities

  • Maintain the confidentiality of your credentials.
  • Immediately notify DFY PH of any unauthorized access or breach.
  • Ensure your Content and activities comply with Philippine Law, including consumer protection, anti-fraud, and data privacy requirements.

5. Acceptable Use

You must not use the Services for unlawful, deceptive, abusive, or harmful activities. Prohibited actions include spam, malware distribution, phishing, payment fraud, evasion of platform fees, scraping without consent, and infringement of third-party rights. DFY PH may suspend or terminate access for violations.

6. Intellectual Property

DFY PH (including names, logos, software, templates, and documentation) is protected by intellectual property laws. Except as expressly permitted, you may not copy, modify, reverse engineer, sell, or create derivative works of the Services.

7. Termination

We may suspend or terminate your access immediately for any breach of these Terms, unlawful use, non-payment, or risk to other users or our infrastructure. You may stop using the Services at any time. Certain obligations naturally survive termination (e.g., payment due, IP, and limitation of liability).

8. Limitation of Liability

To the maximum extent permitted by Philippine Law, DFY PH will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, data, or goodwill, even if advised of the possibility of such damages.

9. Usage-Based Fees and Pay-As-You-Go Services

In addition to your subscription plan, certain Services are billed based on actual usage. Examples include:

  • SMS: Charged per message; rates may vary by destination and carrier.
  • Voice Calls: Charged per minute based on call origin/destination and duration.
  • Premium Workflows & Integrations: Additional automation steps, external integrations, or premium connectors may incur usage-based fees.
  • Email Sending: High-volume sending or template hosting may have usage tiers.

Prepaid Credits & Auto-Recharge. Usage-based features may require prepaid credits in PHP. Your balance may auto-recharge when it falls below a minimum threshold. You will receive notifications before auto-recharges and can adjust thresholds in your dashboard.

Rates, Taxes & Changes. Current rates are visible in your dashboard in Philippine Peso (PHP), VAT exclusive unless stated. DFY PH may update rates with at least 30 days’ notice. Detailed usage reports and downloadable statements are available in your account.

10. Changes to Terms

DFY PH may modify these Terms to reflect operational, legal, or regulatory updates. We will provide notice before material changes take effect. Your continued use after the effective date constitutes acceptance of the updated Terms.

11. Contact Us

For questions about these Terms, contact [email protected]. DFY PH operates in Philippine Standard Time (PHT). Disputes shall be governed by the laws of the Republic of the Philippines and handled by competent courts in Bulacan or Metro Manila, unless otherwise required by law.

Note: For data privacy, DFY PH follows the spirit of the Data Privacy Act of 2012 (RA 10173). See our Privacy Policy for details on collection and processing of personal data.

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